Effective Date: September 2, 2025
ThermWall (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our website, ThermWall.ie (the “Website”).
By using our Website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
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- Personal Information: such as your name, email, phone number, and any details you provide when contacting us through forms or email.
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- Technical Information: such as IP address, browser type, operating system, and browsing behaviour on our Website.
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- Cookies: small files stored on your device to improve functionality and user experience (see Section 6).
2. How We Use Your Information
We use your personal data to:
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- Respond to enquiries and provide requested information.
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- Process product or service requests.
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- Improve the Website and customer experience.
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- Comply with legal and regulatory requirements.
We will never sell or rent your personal information to third parties.
3. Data Sharing & Third Parties
We may share information with trusted service providers (such as IT hosting or analytics services) strictly for operational purposes. These providers are bound by GDPR-compliant agreements to safeguard your data.
We will only disclose information if required by law or to protect our legal rights.
4. Legal Basis for Processing (GDPR)
We process personal data under the following lawful bases:
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- Consent: when you submit your details through a form.
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- Contractual Necessity: to provide you with requested products or services.
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- Legitimate Interests: to improve our Website and customer support.
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- Legal Obligations: to comply with applicable laws and regulations.
5. Your Rights Under GDPR
As an EU resident, you have the right to:
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- Access the personal data we hold about you.
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- Request correction of inaccurate data.
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- Request deletion of your data (“right to be forgotten”).
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- Restrict or object to processing.
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- Request data portability.
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- Withdraw consent at any time (where processing is based on consent).
To exercise your rights, please contact us at info@thermwall.ie.
6. Cookies
We use cookies to improve your browsing experience, analyse traffic, and understand Website usage. You can manage or disable cookies through your browser settings.
7. Data Security & Retention
We implement technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.
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- Personal data is stored securely and only retained for as long as necessary for the purposes outlined in this Privacy Policy.
8. Compliance Statement
Contractors working with government grants are required to comply with NSAI regulations and hold the appropriate certification.
Since ThermWall does not carry out insulation installations, an NSAI certificate is not applicable to us. However, we are fully compliant with IS EN 13163 standards and hold a CE certificate as proof of this compliance.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
ThermWall
📍 Ireland
📧 info@thermwall.ie